Opportunity Information: Apply for HHS 2020 ACF IOAS OTIP TV 1807
The Department of Health and Human Services, through the Administration for Children and Families Office on Trafficking in Persons (OTIP), posted a discretionary funding opportunity to support the National Human Trafficking Hotline (NHTH). This award is structured as a cooperative agreement, meaning the federal government expects to have an ongoing, hands-on partnership with the recipient rather than simply issuing funds and stepping back. The intent is to maintain and support the existing national hotline operation that serves people across the United States and U.S. territories through multiple access points, including the toll-free phone line (1-888-373-7888), texting, online chat, and website-based support. The hotline is expected to operate continuously, 24 hours a day, seven days a week, every day of the year, and to be staffed by trained, experienced advocates who can assist individuals impacted by severe forms of trafficking as defined under the Trafficking Victims Protection Act.
The core purpose of the project is both operational and protective: keeping the hotline fully functional while improving how trafficking victims are identified, supported, and connected to help. The required activities focus on running a national telephone and online communications system at all hours, increasing the identification and protection of trafficking victims, and delivering timely information and referrals using a trauma-informed, victim-centered approach. The hotline is also expected to play a critical role in public safety and situational response by notifying law enforcement when there are potential trafficking cases, particularly when someone appears to be in imminent danger. In addition to immediate response, the program must document emerging trafficking schemes and patterns so that this information can help with broader detection and investigation efforts.
Service delivery expectations are expansive and designed to meet people where they are. The hotline must be equipped to assist both foreign nationals and U.S. citizens or residents, recognizing that trafficking affects a wide range of individuals and circumstances. Assistance must include multilingual capacity, crisis intervention, and strong referral pathways to anti-trafficking resources and direct victim service programs. Referrals may include temporary lodging or housing resources and access to other urgent emergency supports, reflecting the reality that callers and message-based contacts often need immediate stabilization and safety planning. Because people seek help in different ways and may not be able to safely place a call, the hotline must be able to receive and process requests through multiple formats, including text, chat, email, and phone.
Another major expectation is coordination. The NHTH operator must work cooperatively with law enforcement and other key stakeholders so that notifications, interventions, and follow-up actions are appropriate, timely, and centered on the safety and needs of potential victims in distress. At the same time, the program must treat sensitive information carefully. The recipient is required to take reasonable measures to safeguard protected personally identifiable information in compliance with applicable federal requirements, specifically referenced here as 45 CFR 16775.303(e), underscoring that confidentiality and data protection are essential parts of hotline operations.
From a funding and competition standpoint, OTIP anticipated making a single award with a ceiling of $3,500,000. The opportunity is listed under CFDA 93.598 and categorized within Income Security and Social Services. Eligibility is broad and includes many types of entities, such as state, local, and tribal governments; public and private higher education institutions; public housing authorities; nonprofit organizations (both 501(c)(3) and non-501(c)(3)); for-profit organizations (including small businesses); and other entities as allowed by the announcement’s eligibility language. The funding opportunity was created on April 29, 2020, with an application deadline of July 13, 2020, and electronic submissions were required by 11:59 p.m. Eastern Time on the due date. The funding opportunity number is HHS 2020 ACF IOAS OTIP TV 1807, and the program title is National Human Trafficking Hotline.Apply for HHS 2020 ACF IOAS OTIP TV 1807
- The Department of Health and Human Services, Administration for Children and Families-IOAS-OTIP in the income security and social services sector is offering a public funding opportunity titled "National Human Trafficking Hotline" and is now available to receive applicants.
- Interested and eligible applicants and submit their applications by referencing the CFDA number(s): 93.598.
- This funding opportunity was created on Apr 29, 2020.
- Applicants must submit their applications by Jul 13, 2020 Electronically submitted applications must be submitted no later than 1159 p.m., ET, on the listed application due date.. (Agency may still review applications by suitable applicants for the remaining/unused allocated funding in 2026.)
- Each selected applicant is eligible to receive up to $3,500,000.00 in funding.
- The number of recipients for this funding is limited to 1 candidate(s).
- Eligible applicants include: State governments, County governments, City or township governments, Special district governments, Independent school districts, Public and State controlled institutions of higher education, Native American tribal governments (Federally recognized), Public housing authorities/Indian housing authorities, Native American tribal organizations (other than Federally recognized tribal governments), Nonprofits having a 501(c)(3) status with the IRS, other than institutions of higher education, Nonprofits that do not have a 501(c)(3) status with the IRS, other than institutions of higher education, Private institutions of higher education, For profit organizations other than small businesses, Small businesses, Unrestricted (i.e., open to any type of entity above), subject to any clarification in text field entitled Additional Information on Eligibility.
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Frequently Asked Questions (FAQs)
1) What is this funding opportunity for?
This discretionary funding opportunity from the Department of Health and Human Services (HHS), Administration for Children and Families (ACF), Office on Trafficking in Persons (OTIP) is intended to maintain and support the existing National Human Trafficking Hotline (NHTH). The goal is to keep the hotline fully operational while strengthening how trafficking victims are identified, protected, supported, and connected to services.
2) What type of award is being offered?
The award is structured as a cooperative agreement. This means the federal government expects an ongoing, hands-on partnership with the recipient rather than providing funds with minimal involvement.
3) How many awards did OTIP expect to make?
OTIP anticipated making a single award.
4) What is the maximum funding amount available?
The anticipated funding ceiling for the single award is $3,500,000.
5) What is the program title and funding opportunity number?
The program title is National Human Trafficking Hotline. The funding opportunity number is HHS 2020 ACF IOAS OTIP TV 1807.
6) What CFDA number is associated with this opportunity?
The opportunity is listed under CFDA 93.598.
7) What category does this opportunity fall under?
It is categorized within Income Security and Social Services.
8) Who is eligible to apply?
Eligibility is broad and includes (as described in the announcement): state, local, and tribal governments; public and private institutions of higher education; public housing authorities; nonprofit organizations (both 501(c)(3) and non-501(c)(3)); for-profit organizations (including small businesses); and other entities as allowed by the opportunity's eligibility language.
9) What is the application deadline and time zone?
The application deadline was July 13, 2020. Electronic submissions were required by 11:59 p.m. Eastern Time on the due date.
10) When was the funding opportunity created (posted)?
The opportunity was created on April 29, 2020.
11) Is the National Human Trafficking Hotline expected to operate 24/7?
Yes. The hotline is expected to operate continuously 24 hours a day, seven days a week, every day of the year.
12) What access methods must the hotline provide?
The NHTH is expected to serve people through multiple access points, including the toll-free phone line (1-888-373-7888), texting, online chat, and website-based support. The information also notes that requests must be received and processed through multiple formats, including text, chat, email, and phone.
13) Who is the hotline intended to serve?
The hotline serves people across the United States and U.S. territories, including individuals impacted by severe forms of trafficking as defined under the Trafficking Victims Protection Act. The service delivery expectations specifically include assisting both foreign nationals and U.S. citizens or residents.
14) What staffing expectations are described?
The hotline is expected to be staffed by trained, experienced advocates who can assist individuals impacted by severe forms of trafficking.
15) What are the main required activities for the project?
Required activities described include: running a national telephone and online communications system at all hours; increasing the identification and protection of trafficking victims; delivering timely information and referrals using a trauma-informed, victim-centered approach; notifying law enforcement when there are potential trafficking cases (especially when someone appears to be in imminent danger); and documenting emerging trafficking schemes and patterns to support broader detection and investigation efforts.
16) What approach is expected when providing information and referrals?
The hotline must provide timely information and referrals using a trauma-informed, victim-centered approach.
17) Does the hotline have an expectation to involve law enforcement?
Yes. The hotline is expected to notify law enforcement when there are potential trafficking cases, particularly when someone appears to be in imminent danger. The operator must also coordinate cooperatively with law enforcement and other stakeholders so that notifications, interventions, and follow-up actions are appropriate, timely, and centered on safety and the needs of potential victims in distress.
18) What kinds of support and referrals should the hotline be able to provide?
The hotline is expected to provide crisis intervention, multilingual capacity, and strong referral pathways to anti-trafficking resources and direct victim service programs. Referrals may include temporary lodging or housing resources and access to other urgent emergency supports.
19) Why are multiple contact formats emphasized (text, chat, email, phone)?
The description highlights that people seek help in different ways and may not be able to safely place a call, so the hotline must be able to receive and process requests through multiple formats, including text, chat, email, and phone.
20) What are the expectations around documenting trafficking trends?
The program must document emerging trafficking schemes and patterns so that this information can support broader detection and investigation efforts.
21) What confidentiality and data protection requirements are mentioned?
The recipient is required to take reasonable measures to safeguard protected personally identifiable information in compliance with applicable federal requirements, specifically referenced as 45 CFR 16775.303(e). This underscores that confidentiality and data protection are essential parts of hotline operations.
22) What geographic areas does the hotline cover?
The hotline is intended to serve people across the United States and U.S. territories.
23) What is the toll-free phone number associated with the hotline?
The toll-free phone line listed for the National Human Trafficking Hotline is 1-888-373-7888.
24) Is the purpose of the award limited to keeping current operations running, or does it include improvements?
It includes both. The intent is to maintain and support the existing national hotline operation while improving how trafficking victims are identified, supported, and connected to help.
25) Are electronic submissions required?
Yes. The announcement states that electronic submissions were required by 11:59 p.m. Eastern Time on the due date.
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